POLICIES
Things You Need to Know
At Eco Change NI, we want to give our customers the most enjoyable and environmentally friendly shopping experience, one that will keep you coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
OUR SHIPPING POLICY
How your goodies get to you.
We offer local collection from Donaghadee free of charge, and use Royal Mail for posting anywhere in Northern Ireland and the rest of the UK. For ROI we are currently using various methods depending on where you are.
We will use repurposed packaging before we crack open the new boxes in a bid to reduce our own footprint, so if its a gift and you want the box to look pretty please do let us know! We can certainly make it good.
Just ask us if you need any more details on our shipping processes.
RETURNS AND REFUNDS
We get it sometimes things aren't just what you thought. You can return goods in original packaging and on receipt we will refund, we will ask that you pay postage for this. If an item is damaged, or not good for the purpose intended, just contact us and we will work to resolve it with a solution that fits.
